Toby seemed knowledgeable and professional when he came to do the quote, but it was all down hill from there. I agreed to hire him only if he could complete the job in 2-3 days, which we both agreed was easily doable. (I used to be in the industry) I needed the walkways done to have access to my house and also because the weather was only supposed to hold out for 3-4 days. After showing up for a couple hours on day 1 to dig up my yard, they vanished for several days. Of course the weather turned 3 days later like we expected. After nearly a month of showing up on rainy days and not on the sunny ones, we got a hastily installed, poorly prepped, misshapen, unfinished walkway. He also tried to charge me an extra $100 for sand that was compromised by moisture, after his employees didn't cover it properly! Now 7 months later, after receiving most of the agreed funds, he is refusing to come back to finish the job and honour the contract we have to warranty his work. He is giving me excuses like "we bent over backwards for you" (I'm not quite sure when that happened), and "we are just growing too fast" , and "we are just way too busy" , and "the $200 you withheld should be enough to finish that" (it wouldn't pay for the dirt and sod they didn't replace, let alone fix all the problems with the walkways) This is by far the worst dealing I've ever had with any business ever. Zero Stars
- Approximate cost of services:
- $4,935.00