It's rare you encounter a service person with the level of customer service, honesty and communication skills that Dale has. He fixed our washer for us and was up front about costs, time involved and delivered as promised. I would not hesitate to call him again.
like the others on here, I felt like I was gouged huge for my furnace repair - $1200 to replace an 8 year old furnace where the fan failed and then there was a leak in the heat exchanger. The heat exchanger was covered under warranty but the labour wasn't. So we basically paid about $800 for a total of one hour of labour to install the fan and heat exchanger. Our AC has now gone and I won't be calling Harding. I did have another tech research the AC unit and was told it was only a 5 year warranty, but harding never registered the unit otherwise it would have been covered under a 10 year warranty. I am sure the same thing happened with our furnace.
We understand it can be frustrating for anyone having a heat exchanger be defective. The furnace fan would have only had a 5 year manufacturer warranty. The heat exchanger would still be under warranty. The labor costs also do include the shipping, handling and processing costs from the manufacturer as well as the cost to send our tech out.
We cannot register warranties as we are not provided homeowner information from the builders. There is a registration card for the furnace and air conditioner in the manuals that are left at the home. I’m unsure which equipment you have to confirm what the warranties would be and if the 10 year warranty would be applicable.
Builders, Tarion and Harding always encourage homeowners to register their equipment and complete annual cleanings to upkeep warranty and prevent possible breakdowns.
