Reviews

10/10

It was a real pleasure dealing with Silvano and seeing the result of his team's work. Will definitely recommend this company to anybody. I was really impressed by the amazing attitude, honesty, accountability, diligence, punctuality, great communication and willingness to help without making up excuses or providing vague explanations. The process was quick, simple and satisfactory. We needed the job done as soon as possible and within reasonable monetary limits, while preserving high quality. We got it! What else can an average customer hope for?!

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Company Response

Richard, it was great pleasure working with you.
Enjoy your Norwich driveway .... it looks great :-)
Thank you
NORTOWN PAVING

10/10

It was a completely smooth sailing. From the very first time I contacted the customer service to the completion of work. Both the customer service reps and the technician performing the work were super nice and knowledgeable. The scheduling and notifications were timely and precise. No issues, no hiccups, no uncertainty, no cutting corners. Quality is embedded everywhere. It was worth both the money and effort. I would recommend the company to those who are willing to pay extra few dollars for not having headaches instead of hiring cheaper solution providers.

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10/10

Our experience was very positive. From the very first moment I contacted the salesperson (I had found them on HomeStars, along with 3 other companies we had gotten quotes from in the selection process), throughout the communication and up to the installation and even post the installation. All the people we were in touch with are friendly, nice, knowledgeable, experienced, reliable, punctual, always reachable and approachable for questions. It was a smooth sailing and work was done as promised and on time without excuses, aha moments, apologies for inconvenience or any other side effects of some contractors. Quality for these people is not just a fashionable buzzword. Quality is in small things. And we are picky customers. Trust is not earned very easily and is a combination of multiple factors. The employees of this company and their products have definitely earned our trust. We now have two quality doors and we do not regret our choice for either the materials or the company. We think the product and experience are well worth the money. I would highly recommend the company.

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Company Response

Hi Richard. Thank you for your feedback. We are excited to hear you had a good experience all the way through the process. Happy to hear you are pleased with your new doors. We look forward to working with you on your next project. Thank you for choosing New Look windows and doors.