This has been the worst contractor experience we have had so far. We have purchased Andersen Eagle windows and a french door as well the installation service from Dundas Wood Windows and Doors and had them partially installed 3 weeks ago. The installation was scheduled for 1 week, instead only 1x installer was sent to our house where he worked with a high school student to help him for 4 days and left unfinished windows in our house. In addition, we purchased "brick to brick"installation but the installer decided to cut corners and installed our new windows on top of the old mouldy jambs. Nelson the owner came to our house to inspect the damage and assured us that everything would be fixed. The next weekend, the same 1x contractor arrived and spent 5 hours to finish the trim on the inside and outside for only 2x windows (15x more to go). When we asked for a larger crew to finish our project in a timely manner, Nelson (the owner) refused and insisted on sending the same 1x installer. Also, 1x of the windows was mis-measured and needs to be re-ordered; part of the bay was scratched which Dundas Wood Windows and Doors tried to "clean" but the scratches are still there. The company is unprofessional and incompetent (they only talk about hard work and quality workmanship) but the actions speak louder than words. We are still waiting for Dundas Wood Windows and Door to come and finish our windows.... Shame on you!!!
- Approximate cost of services:
- $40,000.00
- Company Response
Our install crews are professional and experienced. The windows were installed brick to brick with complete removal of the existing frames as per the contract. We ordered one window incorrectly and one unit arrived damaged. Both problems were rectified. This was a large install that could not be rushed and to get consistent work the crew needs to be the same team. The job is 100% complete, the customer paid the invoice 100% in full, and the windows look great. I believe that this review was written in haste at the very start of the job where expectation levels were not realistic.. If anyone has questions about this particular project please call and ask for Nelson to provide more details.