Ash from Thornton

I want people to read this review, so I will make it short. Pros - I found Jon and Darrell to be very nice people -There prices are reasonable -They took away some yard waste Cons - The job took over TWO WEEKS to complete, when big companies do it in a day (7am-3pm) -While discussing options in the backyard, we agreed on a course of action, which they didn't take, they charged me for it, and then told me I should have read the EXACT wording. Any mention of 'fine print' is a red flag -Our pool has an incredibly bumpy bottom -They left garbage at our house -They ruined an O ring in our ball valve and when made aware, they did nothing to correct this. -After repeatedly telling where I wanted our solar heater (which I am sceptical if it even works), it was installed in a location that only receives 3 hours of light a day. They did move it, but their attitudes also changed that day -They said they were coming on certain days and then never showed up -They said they would come back with a pole and solar cover and teach me how to vacuum the pool, I still have no pole or any clue how to properly run the pool BOTTOM LINE - I am disappointed with the experience. I was patient and tried to be understanding. Their prices are low, but you get what you pay for. Jon and Darrell are very nice people, but being a nice guy should be the icing on the cake of a project well done, not the only redeeming quality.

We bought a pool in May 2014. We were told that the pool would arrive by Friday of the same week. I did not receive a call until the following Friday, at that time, we were told that we needed a permit to have the pool installed (this was not discussed at the time of purchase). They were not knowledgeable at all when it came to the permit process, explaining to me that thing that the city was asking for were 'not necessary'. We were going to have them install the pool, however, they would not even set up a tentative date for the pool to be installed until we received the permit, even though the city gave a clear outline of when we were to expect it. Once we finally received the permit, their installation date was over three weeks away. When we looked into the cancelling the order, they advised us that we would lose a large portion of our deposit ($700 out of the $1000 deposit). They were going to deliver the pool, but changed their minds at the last minute and then we were responsible for pick up. Then our pool was piled at the curb. There were other issues as well, which all have been attributed to the employee that we were dealing with was 'new'. They did not care if they lost our sale whatsoever. They showed ZERO customer service and were not concerned about our satisfaction. I would NEVER recommend this company to anyone.