Unhappy Customer from Brampton

We replied on the same day, but this is just an unreasonable customer. who lies and falsifies pictures and information we responded to her email at 8am in the morning. We tried to go back the same day but she made herself unavailable. The damage wall picture is not the damage wall picture she sent us. This is slander and facetiousness at it's best. As seen in the pictures she sent the stains are so faint they can't be seen. As for the wall damage, we did not damage her wall impossible. She was not present at time of service.. She left her house key, we have cleaned her before. She trusted us enough to let us into her home without her being there. When she arrived at the house Earl asked her to do a walk through with him, which she declined saying "I TRUST YOUR WORK" She was rude to our staff and hung up on us, not listening to what we had to say, hence this review. Take note to her user name "Unhappy Customer from Brampton" she will only use it this once just to try and damage our reputation. Her identity hidden so she can slander without recourse. We cleaned the carpets on June 16th... we were not even given a day, this review was posted on June 17th before she even sent us her email complaining of the service. Shame on you Jessica. Below is the email reply we sent, asking her to send pictures. > On Jun 17, 2014, at 8:09 AM, "Mr. Steamer The Carpet & Upholstery Cleaner" wrote: > > Good Morning Jessica > > Please be advised that there are no guarantee on stains. Pee stains can go right down to the underpad and even as far as the floor board. Your underpad is made of sponge which makes it very difficult to remove especially if you try and clean it yourself. Adding cleaning agent to a spot and not extracting it only sends it down to the underpad and makes it worse. > > Please take pictures of the affected areas and wall damage(s) so we can address the problem. > > We take your concerns very seriously and will work with you to rectify the situation. > > > Roger > > > > Mr. Steamer Carpet and Upholstery Cleaner Residential and Commercial > Sales PHONE ( (905) 913-0903 > GTA ( (416) 222-9990 > FAX (905) 913-0902 > EMAIL mr.steamer@sympatico.ca > www.mr-steamer.com > >> On Jun 17, 2014, at 6:50 AM, JessicaMoniz wrote: >> >> Hello, >> >> I had my carpet done yesterday morning and noticed a few areas still stained. Also the my wall was damaged due to the vacuume hose rubbing on the corners or the walls. I am not very pleased with the service as my husband noticed a few soiled spots. I had asked earl if all the stains where gone before entering the house and he had advised me yes they where taken care of and where all removed. After he left, I went in to check a few spots and noticed they where still there. >> >> Before earl started he called me and I had advised him where the troubled spots where. Yet the service was done and there are still soiled areas. >> >> Can you please address, >> >> Jessica........... We sent her a full refund, and showed her how it was impossible for us to damage her walls...but she still left this damaging review up... she gave us a ZERO. How can you give someone "0" if they showed up on time, when you weren't there they called you to find out what happened, entered your house with a key you left under the mat, let you identify the stains over the phone, called you when it was done, and gave you a huge discount on the total bill. I'm sorry but homestars allows this type of review, they don't check facts before they let people on to post, especially if its something as serious as this. Homestars is a business, remember that and take each review with a grain of salt. I'm very disappointed in the customer and Homestars that made no attempt to verify this story. Business owner Roger Jones ***UPDATE** We are going to take Legal action against this poster. People Must learn that they can't try and damage a Businesses reputation by writing overblown fictitious reviews.