I would not recommend Century Windows and Doors to anyone - they CANNOT be trusted. Something went wrong with the measurement of one of the windows. When they came to install, one large window was too small by about a foot. That happens sometimes - I can understand that. It was HOW this situation was handled that was so very unprofessional. Neither Jack, the owner of Century, nor the installer, who took the measurements could find the paperwork for the original measurements and they argued about this, blaming each other, in front of me. Jack also made me, the customer, feel stupid by putting words in my mouth telling me I had ordered things, which I had not. He told me I had ordered wooden frames when what I had said and what we agreed on in the contract was that I wanted vinyl frames with no rosettes at the corner. What he, as a sales person, had neglected to tell me was that there are no vinyl frames with no rosettes - so I ended up having to take wooden frames that I now have to paint. As part of the contract Jack agreed in writing to remove and re-install the blinds. When I asked for this service Jack said he could not find the paperwork. By the time I pulled up the paperwork in my computer to show him, Jack, the owner, had driven away. If they had treated me decently I would have given them a good review despite the mix up with the measurements, however their extremely unprofessional, rude, disrespectful and suspicious behaviour leads me to give them a very poor review. Having been in customer service myself for 24 years I know what good service recovery is ... (I have been on the giving end many times) ... and this is DEFINITELY not the way a customer should be treated. I can therefore NOT recommend this company to anyone.
- Approximate cost of services:
- $3,000.00