Mark from Toronto

I contacted DrainWorks Plumbing on Saturday 9am, spoke with Armando, and he was able to schedule a service technician to come to my home for 10:15am. The service technician, Jim, arrived on time and was thorough with expectations. Jim was quite knowledgeable and after two attempts of snaking the drain, he successfully unblocked/unclogged the problem. Aside from business, Jim is a cordial person.

I live in a 3-story home, and woke up to water dripping down onto my dining room table below a bulk head on my 2nd floor. I contacted a few roof repair companies who all stated that there would be a minimum charge for a representative to come to my home to inspect the issue(s). I then came across a company called, Impact Roof Works, and the individual to whom I spoke with stated that there would be no charge for inspection/estmate. A few hours later, Ryan (from Impact Roof Works) was on my roof and replacing some shingles around some vent covers (not sure exactly what it was) which seemed to be the root cause of the water leakage. Ryan was diligent enough to take detailed pics to show me the before and after. The irony of the situation is that the quote he provided me for the repairs was less than the cost to have an on-site inspection from others. Needless to say, I'm quite satisfied at the cost and the level of professionalism. Fast forward a couple of weeks later after a couple of moderate rainfalls, and my dining room table remains dry. Job well done. MP