Reviews

10/10

Very happy with overall assessment and replacement completed by Naz. He took his time to explain options and recommended replacement of a malfunctioning shower cartridge and control valve. Works beautifully now! Thank you Naz!

Approximate cost of services:
$1,000.00
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Company Response

Hi Ravi ,
I'm.glad we fixed a problem without breaking walls .
Thank you for your review !👍🙏

4/10

Very dissatisfied with their service. The technician spent 5 min, charged me almost $200 and told me a part needed replacing on my 7 yr old hood and he would order it for me. Did not mention that it would cost over $500!! I was informed of that when I called the company to follow up. I told them to cancel the order - I would rather replace the hood with a new one and not a Sirius product this time! Update (Aug): The service manager got in touch with me, enquired about the issue and after our conversation, refunded the amount they had charged us.

Approximate cost of services:
$200.00
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Company Response

Thank you for taking time to review. I would like to share.

You called our office to set up an appointment. Upfront my office quoted you all the costs related to our service to come out and diagnose. We did not quote price on parts as we did not know the issue. Once we diagnosed and put the parts order in we phoned you with the quote to which you declined. You were upset about the price. We spoke on the phone and we came to the resolution of a refund for service because you felt you did not receive good service. We wish you all the best.

Brandon

10/10

Andy replaced an old skylight in our home. He was very prompt in getting back to us, explained the work required and was extremely thorough in his work. We are very pleased with his work and would highly recommend him.

Approximate cost of services:
$3,500.00
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10/10

John from Protection Plus did an amazing job installing two new door locks for us in August. He went out of his way to accommodate our requirements, gave us thoughtful options and completed the job to our full satisfaction.

Approximate cost of services:
$1,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for your kind review. Proud of the way John represents Protection Plus.