Reviews

10/10

Skylights can be a very nice addition to any home. But when they leak they can become your worst nightmare. Our house has several skylights. As a result of a defunct DIY roof repair about 5 years ago our skylight problem had worsened. The time had come to take action so I started to research roofing contractors. Having used Homestars.com for other services I went to them again for this project. We chose Juffs Roofing based on the number of positive reviews from other satisfied customers. The job started out as a replacement of 4 skylights, and removal of another. We anticipated there would be some additional costs due to water damage from the leaking skylights. This job evolved into a larger scale renovation project. This was NOT because they were trying to up sell us – rather it was their attention to detail and commitment to completing the job as if it were their own home. The Juffs crew showed us the extent of the damage and thoroughly explained our options. Trust me: these guys know their stuff. A wealth of knowledge combined with many years of experience. Everyone we spoke with during the job was very professional, compassionate, courteous, and pleasant to deal with. After living though the uncertainty and headaches every time it rained we now have peace of mind. A very special thanks to Steve, Bob, Phil, Shane, and the rest of the crew. I will happily recommend anyone I know to your company for their roof repair needs. Best regards, Chris

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10/10

Last January our 20 year old furnace was giving off a strange smell so we called Direct Energy to send a service technician out. Within a few minutes of his arrival our furnace was “red tagged”. For those of you that aren’t familiar with the term it means that they have shut down your furnace as it is dangerous to operate unless repaired or replaced. In our case we had a cracked heat exchanger – so replacement was the only option. As luck would have it the temperature was -20 and it was the coldest stretch of the entire season. Direct Energy sent a sales rep over to discuss our options. He quoted us on the top of the line (and the most expensive) high efficiency system so we could qualify for all of the available rebates at that time. As the deadline for the rebates was 3 days away he basically told us we had to make a decision on the spot. Not only that but he could not guarantee an installation for at least 5 days. (Again it was -20, and the deep freeze was forecast to continue for several days). This all happened so fast that we wanted to make sure we weren’t being hustled. We had to think fast and didn’t anticipate this major expense. I contacted a friend who knew an HVAC person to see if he could come over and give us a second opinion. Gary came to our home around 7:30 that evening after a long day of servicing his existing clients. Before discussing anything he came to the door with a couple of portable heaters. He looked at the furnace and confirmed that the heat exchanger was cracked and that we needed a new furnace. He explained our options to us very thoroughly, answered our questions, and quoted us on a system that was nearly 40% less! Not only that he would be back to install the system on Saturday (this was Thursday night). The Direct Energy rep was at our home for 20 minutes. Gary was extremely generous with his time and spent almost 2 hours with us and it was late in the evening. He earned our trust and we agreed to move forward with his proposal. Saturday morning Gary and his crew arrived. They removed the old furnace and installed the new system. It was more of a customized installation and it took most of the day to complete. We were so relieved that this ordeal was over! Gary had to return the following Tuesday to put some finishing touches on the job. We have been very happy with our new furnace and extremely satisfied with Gary’s service. We were in a very difficult situation and his responsiveness, knowledge, and experience saved the day. It is abundantly clear that he cares about his clients. I would be more than happy to refer anyone in need of HVAC service to see him. Thanks again Gary!! Keep up the great work!! Best, Chris

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Company Response

Thanks Chris! This is awesome :)

10/10

I recently had Alex over to my home to complete several repairs, including replacing an old sluggish toilet. Not only was he extremely efficient in completing the jobs, he is very courteous and goes the extra mile to explain the job, and the costs involved. This was the 2nd time we have used Mr. Rooter. About 3 years ago we called Mr. Rooter because of a burst pipe in our basement at 8PM on a Friday night. We were lucky enough to get Alex on that occasion as well. It was his professionalism, courtesy, and efficiency that made me confident that we made the right choice calling Mr. Rooter. To the management of Mr. Rooter: Alex is an asset to your company. I would happily recommend Alex to any of my friends, relatives, or co-workers who are in need of plumbing repairs. In fact my mother said "It would be great if we get the same plumbing technician (Alex) as last time!" Keep up the excellent work Alex! Regards, Chris A.

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Company Response

On behalf of Alex and Mr. Rooter Plumbing we'd like to thank you for your kind words. Alex is an asset to our company and it would be greatly appreciated if you recommended him to your peers. We are glad that you chose to use us again, and hope you continue to chose us for your future plumbing and drain needs.