The team arrived on time, were very personable, the carpets were beautifully cleaned and fresh and the price was very reasonable - even with the 15% tip I gave them because I was so pleased!
Thank you Cathy. Glad you are pleased with our work. Look forward to more business opportunities with you in the future.
Michael responded in less than 24 hours of my request. I was very impressed with the process and with Radar. I now have peace of mind.
Thanks Cathy. There is a lot to be said about peace of mind.
I have been a customer of Dr Green Services for a number of years when I owned my own home. I sold that property earlier in the year as a result of losing my job. In April 2014, Dr Green staff called and inquired as to whether I would be renewing my contract, at which time I advised Dr Green staff that I had sold my house and currently living in a rental house. I was not advised to call Customer Service to cancel my contract. On May 21, 2014, I received an e-mail reminder that service would be performed on my old property. I immediately called Dr Green customer service but there was no capability to leave a message after hours. On May 22, I again called customer service, explained my situation (as stated above) and was told by the advisor that the service would be cancelled and she would try and have all charges cancelled. She also indicated that I may be charged half of any charges. Today I received a bill for $115.42 and the customer service advisor indicated that I had agreed to pay half, which was incorrect. On the call today, I did agree to pay half because I was told that my account would be referred to a collection agency. Now, on second thought I am appalled with this treatment after having been a loyal customer for so many years. I would request that all charges be waived, as I am currently very dissatisfied. If I ever purchase a new home, I will certainly engage another firm for my lawn care requirements. In addition, I will advise my current landlord to do the same. I also would not recommend your company to anyone.
Hi Catherine,
Since you did state someone called you, the only way to cancel your account would have been you having to call in and inform us, which explains why they auto renewed, but the person you spoke with should have informed you of this. I cannot remove the full bill and if they have agreed to remove half which is a great gesture I suggest you follow through if you did agree to this. If theres anything I can do please email em at courtneyg@doctorgreen.com so I can see what I can try and do for you.
