Mitchell conducted a thorough inspection of my pool heater after I noticed an occasional water leak. He patiently explained how the heater functions and the cause of the leak. He provided a quote for repairs and for replacement. He also tested it for safety in its current state. He was honest and very pleasant and friendly. As a woman without any knowledge of gas appliances I have had some unpleasant interactions with technicians from other companies, which was not the case with Mitchell. I highly recommend this company and Mitchell in particular.