Reviews

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We have been using New Century Maids for over 5 years and we are just amazed at our cleanings, the crew is fabulous the cleaning they do is meticulous, and it's always a joy when they arrive and leave the house smelling fresh and clean all over. They are very friendly and warm, and our children in fact enjoy seeing them as well. Thank you so much! Best decision we have made hiring New Century Maids.

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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Just a note to say how happy we are with the cleaning staff... they are doing a really great job. The last time in particular was just beautiful. So thank you to your team. We continue to refer people, we recently referred Debbie C. as well so we hope that went well :) Thank you!

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Company Response

So glad to hear, referring people and if they schedule ongoing cleanings you get a referral gift certificate, call us to get more info.


First Review

10/10

Excellent experience. They put the effort where it matters -- into the work and work ethic! Wonderful team, close-knit and hard workers. Very efficient. We have neighbours who have come over a few times to comment on the hard-working and achieving team. No doubt they will drum up new business purely from their efforts. We will be calling them back next year to add to the existing work. Awesome! Darren and Kathleen are wonderful in planning and reliability.

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4/10

We were with Merry Maids for quite some time. Over time, our cleaner (we prefer not to name, as she had good intentions) started cutting into our cleaning time by bringing personal family albums to show us instead when we were there, invited us to personal events, and other such things. We also had an unfortunate event wherein we had to deal with the owner. We have had a few friends already sever ties with Merry Maids due to lack of accountability... ie. forgetting to lock doors, sloppy work, etc. so we were quick to follow once our experience went too far. Lesley is the owner, and not one to try to reason with. Our friends have also had rather unpleasant discussions with her. However, Ana is wonderful and very helpful. We have since tried a few different companies, but HIGHLY recommend [competitor removed - ed]. Alex is wonderful and pleasant and works with his daughter, and Lilla is also very professional. Our service is wonderful, reliable, and boundaries are respected. In addition, the cleaning is very thorough each and every time.

2 of 3 people found this review helpful.
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Company Response

Thank you for your business.