They are unprofessional and you end up paying double than what they quote as you pay by the hour. They came to our place and saw the stairs, the rooms, the furniture, etc. and quoted 6 hours - It ended up taking them 11.5 hours. We hired them for a long-distances move and needed storage in between for 2 weeks. The only reason we hired them was because they have their own storage while with others we would have had to arrange that. Their hourly rate is the same as others so if you don't need storage just hire someone else. This must be the lowest possible service you can get when hiring movers. Everything that could possibly go wrong during a move, went wrong. Here just a few things: - they arrived very late both times - movers didn't wear masks both times - they kept asking me how to take furniture apart and how to move it while I expected them to know as they were supposed to be professional movers - they broke one of our closets completely as they decided to move it assembled instead of taking it apart. We were never compensated for that closet - 4 other pieces of furniture ended up scratched and dented - they didn't bring a tool kit when they delivered our furniture and I had to give them a lift to Home Depot to buy tools so they could actuallly do their job... - they didn't bring all our stuff and didn't even know what was missing and still in their storage. They asked us to tell them what's missing and brought a few things 2 days later. We are still missing stuff (one month later) as we continue to unpack. If anything goes wrong there is no reasoning with them. It's just all non-sense excuses, false promises, twisting your words and back and forth. In the end they just tired us out, we paid and moved on. I would not want anyone else to risk to have a simliar experience, just book with someone else.

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We are very happy with the one window that we bought from Clera. We got exactly the product that we wanted and feel that it's longlasting quality. Unfortunately we had some troubles with timing as we had to wait 3 months for the installation as the sales rep that sold us the window left shortly after. But after commenting on this situation on homestars the company immediately followed up with us and got the installation done within a week which we highly appreciated. Without that hiccup I would give them 10 out of 10.

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Company Response

Dear Brigitte, Thank you very much for choosing Clera Windows and Doors. We really appreciate your business. We understand your frustration as our Sales Person is no longer with us and you kept calling him to get answers. Please call us at 905-738-1870 and we will schedule your installation ASAP - Clera Admin