I had been looking at replacing my wooden garage door for some years and Garaga seemed like a great fit. My first impressions with autograph doors was great, they called me right away and were very accommodating with meeting to discuss options. The door was installed in a timely manner and they cleaned up right after. Just under a year since they finished the installation, the trim has moved on both sides causing the track underneath to become visible. Furthermore the weather stripping was cut to short and water leaked into my garage during the winter thaw. Upon first contact with them to explain the issue they indicated they would contact me back with they never did. I wanted till the full winter thaw before reaching out to them again to have the issue corrected and even sent them photos of the issues. It then took them 1 week before they could look at the garage. But they never indicated to me they were arriving to correct the issue, the emailed to say they fixed one side and that I needed to caulk the weather stripping. I am disappointed with the follow up service I am receiving and the nuisance with having to follow up with them to get the issue resolved.
- Company Response
We have ask Garaga to look into this issue as you were told. They are sending new weatherseal to take care of this issue. We will call you when it arrive. Hopefully it will solve your problem