Mira Floors did the carpet install in our entire basement and stairwell. Their price was not the cheapest but was competitive and the saleswoman worked hard to earn our business. On the install there were a few issues. We had paid for upgraded under-pad, but when they unloaded the pad into the house I noticed it was the lower grade pad. When I asked the installer he tried to convince me it was the higher grade pad until I showed him where it was clearly labelled. He begrudgingly admitted it was the wrong pad and returned to the shop for the higher grade pad. That set them back but they completed half the install. I had taken a few days off work to be home so I was surprised the second day when no-one showed up to complete the job. After calling the shop and the saleswoman they sent someone over about noon by himself to finish. He ended up working until after we all went to bed. The next day we noticed the carpet lifted on the stairs and along several of the walls and the transitions into the mechanical room and closet weren't finished. Later the next week they finally sent someone back to fix the carpet. We received extensive apologies from the saleswoman and head installer but the experience was a little troubling. As such I can't say I would recommend them.
- Company Response
Thank you for taking the time to provide feedback on your experience with MIRA Floors. We are sorry the installation process didn’t go smoothly. We have shared your review with our installation manager and sales team to learn from it for future jobs. Getting the wrong carpet pad on a job site shouldn’t happen and we will ensure it doesn’t happen to anyone else. If you have any further concerns or feedback, you can contact me at 604-856-4799 – Kevin Bergstresser, Owner, MIRA Floors & Interiors