Reviews

9/10

April 2020 Something good is going on at Mr. Roof Repair. I admit I wrote a review in January 2020 after having given up on them. Since then they have reached out and followed up in a very professional manner. They took responsibility for what was going wrong before and seem committed to providing good service now. I now have the quote I wanted and intend on using Mr. Roof Repair again. I rated them highly based on the quality of the work they did previously combined with the timely, intelligent and professional communication they are currently providing. Mark Caspi

Approximate cost of services:
$4,700.00
5 of 5 people found this review helpful.
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Company Response

Update - We've been in touch with Mark and explained the reasons behind the lapse in communication.
This certainly is not the norm for us, as the majority of our clients can attest to.
We will be working with Mark once the situation with COVID is behind us, and he has agreed to then post an updated review. As always we appreciate the feed back and hope to continue serving out clients the best way we know how.
With respect and honesty.

1/10

There are 2 positive things I cans say, one is that they came within 24 hours of phoning them, secondly the woman working the phone and appts has decent manners. Otherwise they were dishonest about talking to my or my partner claiming that they'd spoken to one of us. Then their timelines on when they would return was way off, and they didn't bother to call to keep us updated. Their manager's phone manners are horrible and they never did any follow up even when they said they would.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 3 people found this review helpful.
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