I was searching for a specific fireplace by Modern Flames and finally found it through a google search on an online website. After finding it, I really wanted to purchase from a local retailer but the prices were a lot more than the online prices. Liz at Hearth Manor was able to price match the online price I was getting and also provided a free upgraded accessory kit. Her level of knowledge, service and professionalism is something you don't get when you go online and click on a button. I would recommend Hearth Manor to anyone looking for a new fireplace!