My tenant had reported water leaking from under the dishwasher. I called Man with a Wrench, based on their great HomeStars score. The woman I spoke with was very pleasant, articulate and efficient. She set up an appointment for the following day, during a 4 hour window. She told me the technician would be Alex, and that he would call 1/2 hour before his arrival to confirm the exact time. Alex came out to check the problem. As promised, he called to let me know when he would arrive. He was very professional in appearance and demeanour. He used shoes covers when he came into the unit. Alex took the bottom panel off and ran the dishwasher through its cycles 3 times to look for any leaks, and explained what he was doing. We discovered that it was not actually the dishwasher that was leaking, but that the kitchen sink hose had loosened and water had dripped backwards, under the cabinet, and then under the dishwasher, where it pooled out front. Alex had to charge for the visit, but let me know that if a problem develops with the dishwasher and we use MWW to fix it, the fee can be applied toward that call.
- Company Response
Thank you very much for you kind review of Alex and Man With a Wrench. Alex did mentions you are wonderful and hospitable host as well and he was very happy working for you. It is unfortunate that we couldnt perform the service since it was not the dishwasher itself, but very fortunate that the leak was easily repairable and should no longer effect you.
If you ever have any appliance issue we are only a call away. We are thankful that you have chosen us as your appliance repair company and hope you have a wonderful day.