Dun-Rite installed our pool and spa in 2013. It was part of total addition of Lanai and expansion of our home. Initially they were very hard workers and Rich, the owner, was very friendly. It was after the installation was complete that everything changed. We started having problems immediately after they left. We were never shown how to operate the Aqua-link system that controlled the pool. The spa was shutting off by itself and not maintaining temperature. There was also a problem with the filter having a significant amount of green slime and had to be replaced because it couldn t be cleaned. (these filters are supposed to last upwards of a year.) This filter was allegedly new when installed by Dun-Rite. There was a significant vibration in the filter. So with all these problems we decided to call Dun-Rite to ask if they could come and show us how to operate the system and help us figure out the problem with the spa, and discuss the filter. Rich, the owner, shows up and is immediately very rude and argumentative. Accusing our pool service of not doing their job correctly and ruining the filter. In the same breath saying we should have hired Dun-Rites pool service, which they don t have. They suggest another company on the island that does not return phone calls so I had to hire a pool company suggested by my contractor for the Lanai. Rich left and said if we had any problems call him DO NOT HIRE DUN-RITE! Once your pool is finished they are finished with you!
- Approximate cost of services:
- $30,000.00