Purchased a home with an existing AAA alarm system and took over remainder of contract and signed up for another 3 years. Did not intend on getting a land line and was informed of cellular monitoring and salesman wrote up a work order to have a gsm installed. Thing is, there was already one installed. The installer who came to complete the work order did not inform us that there was one already there and proceeded as nothing was wrong. The previous owner informed us that their monitoring had always been cellular and no equipment was required. Upon inspection we discovered that there was no new equipment and both the salesperson and the installer attempted to play us. The resolution process they had was to have the salesperson call me and apologize saying it was a mistake and he didn't know. He could not explain about the installer. Very disappointed when people you trust to help keep you and yours safe are trying to rip you off.
- Approximate cost of services:
- $250.00