Will and the team at Urban Floors were great to work with. Very responsive from the time i called for an estimate through the process of refinishing. The results are beautifull. Also came in lower budget wise than i expected. Would highly recommend Urban Tree.
We hired GC to replace our wood siding. Signed the contract in September 2012, finally in May 2013 the materials showed up, and sat on our lawn for a month, killed our grass. The work started and the siding was replaced quickly, the siding itself looked good, but the main problem was with the trim. The order was done wrong according to the project manager, so the trim wasn't the right color, instead of getting the right color, they decided to paint the trim. This process to paint the trim was ridiculous, the painter came out several times and missed many places each time, did one coat and made a mess. Overall, the installers and painters etc. seemed to not care that they were making a mess, killed our bushes out front by standing on them etc. nails, cigarette butts and garbage, left over materials left on site for long periods of time. We started getting calls to pay the invoice in summer 2013, but we still had brown trim that was supposed to be white, holes and damage that needed to be fixed and other things we weren't happy with. Finally after a lot of back and forth, we felt that we were happy enough with the work that we were willing to pay the invoice in January 2014. There are still outstanding things that we have been told will be done in the spring. We will see if they actually follow up. Overall, not happy with the service and wouldn't recommend.
Hello Erin
We do apologize for the inconvenience and length of time it took to complete the work. Our production team did not manage your file as per our internal process and we have made direct changes in personnel to ensure this does not occur again. The painting should have been completed in a timelier manner, but as I understand from our team winter approached quickly this past October and hindered our completion until recent good weather allowed. We are glad to hear your comment that you were happy enough in the end. We will ensure the clean-up is completed immediately as the snow has melted and allowed us the opportunity to pick up any debris that was lost due to the changes in weather. When this is complete, we will follow up with a phone call to ensure you are satisfied.
Thank you very much for your business.
Great Canadian Calgary - March 12, 2014 5:40PM
