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I called R.J.Wiley on Friday around 3:30 pm February 28,2014, requesting service on my furnace as it was not functioning properly. The woman that took my phone call was very polite and informative of the pricing, along with letting me know that she could have someone there between the time I called and 5:30 that same evening. The service technician arrived and was pleasant, professional, polite, informative and honest. He proceeded to tell me the issue that my furnace was having, replaced the part, and when the furnace was still not working properly, he did some critical thinking and found that he had bumped a hose and knocked it off the piece it was supposed to be on. Rather than charging me for a part that I did not need, he was honest and told me what the problem was, pointing it out to me even, replaced the hose in it's proper position and again checked the function of the furnace. At this time it was functioning properly. The billed was squared up and after he left I went into the furnace room to clean up his mess, like we all do after repair men, only to find that the room looked exactly as it had upon his arrival. I will continue to use R.J.Wiley when furnace or air conditioning issues arise as the receptionist and the technician, have provided me reason to trust the company. Thank you for your service excellence. Meggin
- Approximate cost of services:
- $175.00
- Company Response
Thank you so much for your review. We're glad you had such a great experience with our service and our employees.