The company said on the phone they would charge $80 for the service call. The repair person came and charged 314.00. I was in a hurry to leave because he took forever to figure out the most simple problem with the oven. I balked at the charge and asked if it included the actual repair, when he returned. He said yes, so I signed on the dotted line. Once I got home and read the small print, I saw the the charge did not include future repair work. As it happens, I also found out that the part required is not even available, even though he said I should repair, rather than replace the oven. This company is NOT trustworthy by any stretch of the imagination.