I called WaterWorks to request an in-house visit and quote to repair/replace the tap in a corner jacuzzi tub. The cold water tap was no longer working.
The person I spoke to on the phone was very helpful and courteous and was upfront about the $59.95 for the inspection and quote which I accepted.
I was told by the technician based on his pricing chart that the tap would need to be replaced at $600 (not including new hardware). He explained that the tap below the tub would most likely need to be cut to be able to remove the existing tap (which he was eventually correct and I attribute to his expertise). However, I was shocked at the price to replace this tap.
I sourced another contractor to do the work for me which required only an hour from start to finish at a fraction of the price. He was able to easily cut the pipe for the existing tap and replace it with the new one I purchased. I was extremely satisfied with the work.
Based on WaterWorks quote that is $600/hour, provided they would take the same time as the contractor I selected. Even if it took them longer I still find this excessive.
I can't comment on their work because I didn't end up selecting them but I will comment on their pricing. I understand there are costs other then labour associated with this kind of work however I found their pricing very high and was glad that I sourced another contractor.
I would recommend to other potential consumers to shop around and obtain competitive pricing and not rely solely on WaterWorks. And at $60 for an in-house visit and quote I would be reluctant to call them again because based on my first experience of their pricing, I would most likely not choose them and that would be $60 wasted.
They may do good work based on other customers reviews and you can get what you pay for at times, however, be aware there other alternatives to get quality service at competitive pricing.
UPDATE: Waterworks called after I posted this review and reimbursed me for the $59.95 in-house quote fee since I was dissatisfied with my experience. I appreciate their follow up attention to their customers. Thank you.