We had Total Renovations do a complete gut-job of our main bathroom upstairs in our 85-year-old semi-detached.
Positives:
= All workers were courteous, professional, and friendly.
= Mark was accessible and prompt in his response to our emails
= Total Reno cleaned up nicely EVERY day to keep the rest of the house liveable
= Total Reno provided experience and helpful advice -- John in particular, who was the primary for this job, was fantasic.
Challenges:
= Job was originally quoted at 3 weeks, but took quite a bit longer to complete fully. However, to be fair, the majority of the work was completed within 5 weeks; the remaining time was due to several circumstances beyond Mark's control (e.g. ran into the Christmas holiday break; custom vanity and counter could not even be ordered until walls in, among others.). All in all, we weren’t really under a tight timeline so it didn’t bother us too much – it was just much longer than originally quoted.
= Disappointed with the fixture supplier, Tapworks, as we found a number of instances where: they charged more than was advertised in the store, shipped incomplete or incorrect parts, and weren't very responsive to emails - furthermore, it did not appear that they gave any discount as Mark had indicated he could get.
This was our first renovation project and overall we are quite pleased with the quality of work and level of professionalism that Total Renovation brings to the job. Costs were higher than all other contractors considered, however, we would definitely recommend Total Renovations and will consider them for all our future jobs!
