NEVER use this company. Everything this company said is their sales pitch wasn't true. They said they would provide a 26 ft truck, then showed up with a smaller truck necessitating multiple moves and costing us more money . They said they had insurance but in the fine print you are only insured up to the cost of the move so $1200. They said they would have 4 men working, but they only worked hard for the first few hours for which a deposit was paid, and then refused to work unless they were paid up front for the remainder of the work. When they started working again 1 was constantly on the phone and the other spent more than an hour of time I was paying for folding blankets. 2 of them did work hard but I paid a rate for 4 men to work not 2.
- Approximate cost of services:
- $1,200.00
- Company Response
Hello M, we're sorry to read about your experience, but given the circumstances, our company did the best to resolve a complicated situation.
1) The client had called to book us prior, at another date, and then did not answer our follow-up calls for two days.
2) The client than called us with two days notice, to book a move for a 4 bedroom house. The client had asked us to make ourselves available on his moving date, only to notify us later on that he was still waiting for a competing quote, which he would favor should the competing company make itself available.
3) The actualization of the job was under question until the client made his deposit, 11:00 at night, two nights prior to the move, this gave us exactly one day to prepare a truck. At that point we only had one truck available, as our fleet is very busy.
4) We came with a 22' truck instead of a 26' truck, and tried to make the best of the situation: we deducted the cost of travel time for the extra trip. However, the client was insistent that we also deduct the time it takes to load, unload, pack and unpack his belongings during the second round. This is the reason we collected our money one hour prior to finishing the job, something that we have never had to do in the past!
5) If 2 of the men were working slower than the the others, it is only because the client and his wife kept interfering with their work. They spent the whole time following the movers around, not two feet behind them, and standing in very close proximity to the movers when they were trying to do their packing, and unpacking duties.
6) One of the men was constantly on the phone because he was the point of contact between the office and crew. Had the client not created so many problems for the movers, and not insisted on constantly communicating with the office, the mover would have had no reason to constantly be on the phone; a phone which was equipped with a bluetooth headset, and did not interfere with his work in any way.
7) The blankets that we were folding were used to wrap, and protect the client's belongings to protect them against any chipping, scratching, or damage to the client's wall. Folding blankets is part of the job, just like cleaning up any debris that may have been left behind by our work. Furthermore, we had informed the client prior to signing the contract that we provide full service moving, during which we wrap, and unwrap all of the furniture, and more.
Once again, we're sorry that you feel this way about the service that we provided. We aim to treat every client like an individual, and to treat them with respect, and we expect the same in return. The effort and hard work that we put toward servicing our clients is reflected through their loyalty, and commentary thorough-out this page and we aim to keep it that way.