Reviews

10/10

I was referred to Rod from Custom Comfort by another contractor in Beaverton, On. (Link Heating & AC). First off let me explain the situation, they have looked after our Home and Kennel in Shanty Bay, On. AND our Business in Barrie, On. Our first dealings with Custom Comfort was for the AC unit in our Kennel in Shanty Bay. Rod came to the site personally and advised us what we needed and recommended what we should have. The ladies in the office Helen and Tammy-Ann were very polite, courteous and helpful in setting up the appointment for the install with the times and date. The 2 Technicians who arrived on site Terry and Jeff were very professional, accommodating and did an excellent job in putting in the system exactly where I wanted it. When the job was completed they left the Kennel so spotless you would never have known they were there. The 2nd job was for our Business in Barrie, our computer room had a very expensive climate inverter installed by a competitor, having said that i was not very impressed when we had issues. When i spoke to Rod at custom Comfort he was on it immediately and sent Technicians to our site in Barrie because it was urgent and our servers were heating up and beginning to fail. His team has been relentless in making this issue a non issue. Our 3rd dealing was for our Geo Thermal System in Shanty Bay. The system is 24 years old and was intermittent in operating last weekend so I figured that it was at the end of life but to my surprise when the technician Craig arrived on site he immediately took control of the situation and was very professional, informative and explained everything in detail so I could understand what was happening. Craig resolved the issue and will now attend annually to service our Geo Thermal System. Overall I would have to say the my experience with Custom Comfort Climate Care has been absolutely 100 % POSITIVE. And i want to make it clear that this is an UNSOLICITED testimonial. Too often people are quick to comment on the negative. This is not the case here. I would very highly recommend Rod and his team of professionals for any issues with Heating and Cooling. Thanks again

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