Reviews

4/10

NOT HAPPY! Asked Durham Decks to do a short picket fence around my front lawn last year to allow my bulldog extra playing room. I requested that it be exactly like a picket fence that is in our backyard, to be done with screws and that it was important that my bulldog could not break through it. Came home to a fence that had larger spaces between the pickets than requested, fence was nailed together (not screwed as requested) and did not look like it would hold back a bulldog. When I asked for it to be fixed they said that it was impossible. They told me it was due to the size of the pickets they had used (this turned out to be complete b.s. since one of the panels was exactly how I wanted it - the joke later was that they actually sent someone by quietly was prepared to alter the perfect panel to look like the rest! OMG). I argued - they refused. After much discussion they finally agreed to come at the end of the season and fix it. HOWEVER It's now been a year and they still have NOT come to fix it. I am unable to safely use the fenced in area as my dog is able to push through the pickets - has done it once already. They are not answering my phone calls or emails???? I even offered them other jobs I wanted to do to my property - still no answer or change - obviously they couldn't care less! Completely disappointed, frustrated and feel like I've been taken for a ride. I have now spent a large amount of money for a space I can't use. Every time I look at it makes me madder and madder.... Thanks for nothing!

2 of 2 people found this review helpful.
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0/10

Booked them for a small job. Phone me back after the fact about the cancellation policy. Found a mover that was half the price called a half an hour after to cancel. They wouldn't forego the fee. ONLY 30 MINUTES after making the call. This is a complete money grab - extremely poor customer service. I would never recommend them or use them

3 of 3 people found this review helpful.
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First Review

0/10

Booked these movers to move three appliances within my home. $110 just to show up and a MINIMUM charge of 3 hours at $109 per hour. Was called after I booked the appointment and was informed of the cancellation policy - okay i get that. But I called a half an hour later because i found someone who would be half the price and they wouldn't forego the cancellation cost! TOTAL MONEY GRAB - a half hour after booking!!!!!! Seriously. I would not recommend these people what so ever!!!!!! VERY UNHAPPY!

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10/10

Thank you to Mat and Steve for their quick, clean and fabulous job. Mat and Steve came explained everything beautifully. They did a fabulous job and were done in no time. The left everything in beautiful condition. Highly recommend!

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Company Response

Hey Katrin, thanks for the feedback. Glad you were happy with the work our guys performed and got your system thoroughly cleaned out. If we can be of any help or service maintaining your system, keep us in mind. Thanks again for your business, it is greatly appreciated. All the best in 2014. Paul