I procrastinated on replacing my roof since I don't know anything about home repairs and find it frustrating to find good people (I've found lots of disappointing people!). I called Mike after reading Cornell's positive reviews. He promptly sent Mark to do an estimate, which was one of four I got, and his was by far the most detailed and professional, and very fairly priced. Everyone I dealt with from Cornell was friendly, polite, prompt, attentive, and took the time to explain. They drove back and forth to my house (on a weekend, and in spite of other commitments) with samples, and bigger samples, as I had trouble picking a colour. Shingles were dropped off the evening before the job....I left for work the next morning while the guys were working, and when I came home that night I had a beautiful new roof. There was no evidence that anyone had even been there. Stay-at-home neighbours who had been watching the project all day were very impressed.
I'm writing this review five months after the roof was done, because I was prompted by some bad home reno experiences to reward a good one. Thanks Mike, Mark and crew. I will refer to you whenever I have the chance, and already have a couple of times.