Reviews

10/10

Unfortunately, I recently bought a house where I found a large mould building up in my basement. I took out the wall and just found out that water from outside is seeping within the tie rod holes. How wonder the report identifies large amount of dampness on that side of wall. So I decided to request different quotes thru Homestars and decided to hire Canada Waterproofers. Carl and his team did a great job for my exterior waterproofing. It only took them three days to do the job with 3-4 working people for a 25 feet length wall. The job was done professionally and I have no comments. Too bad I have a limited budget but I will definitely hire them again to waterproof the remaining side of my house.

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Company Response

Thank you so much for this great review!
Thank you for the opportunity, We enjoyed working with you! Please call us if you have any other Waterproofing, Drain or Plumbing issues.

10/10

I was canvassing for an affordable quote and I found their price fairly enough that's why I decided to choose them. Geoff was very professional over the phone and he also gives professional recommendations. I was on a rental with Enercare and they arranged all the neccessary paperworks for bringing the old tank into Enecare facility. It was their technician Ryan who initially inspected the existing installation and also installed my new tank. For my overall customer experience, I would recommend this company.

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Company Response

Thank you again for choosing Cumming Home Heating and Cooling to supply you with a new Hot Water Tank. We know how difficult it can be for some Home Owners to deal with Enercare, but it was our pleasure to have helped you.

0/10

My Story is the same as Jim Renshaw from Ottawa below. April 2013, I received an email pamphlet from this moving company about a Spring Offer and was even contacted by Priscilla (who's unfortunately not with the company anymore). After that, I asked her if they will start to charge me once their crew arrived and she did confirm that to me. On April 30 (my moving day) a truck arrived with a driver name Faid which happens to be just a part timer with the company where the company hires him and his truck. With him is just a part time student. So the first 30 minutes is for us to sign some papers which are about materials, trip insurance and Contract Terms and Condition which every customer should give more attention because the initial contract terms and condition initially sent is different with the one that they will bring with you for you to sign. And if you're a busy person on your move day, they take advantage of it where you will have no chance to read it. Along with those papers is also a summary of charges in blank where you are obliged to sign or otherwise they will not start the move. Trusting them that time that they will charged me fairly and as per agreed and they are accredited with BBB, I signed that paper which is the biggest mistake I ever done. For me, I don't want to pay more for the extra hours so I help with the move. Move took total of 5 hours; distance from my old place to new is approximately 12 kms. The next two days I was surprised to see that this moving company is deducting an amount in my credit card without informing me of my total bill and I didn't even received my Invoice. So I called them and ask why I don't have my invoice yet they already charging me for an amount that I do not know. So I made a dispute and I was contacted by Amanda of their Billing and Claims Dept. (which happens to be not with the company anymore too). So they charged me two hour $169.00, travel time for 1 hour = $49.00, 6 hours Loading and Preparation = $294.00 (take note, my move only takes 5 hours), Truck preparation = $49.00, Fuel 0.89 x 113kms = 100.57, Mileage = $100.57, Supplies = $543.00 which is the part that really sucks. They included a blanket on my bill to the fact that their promotion says “Complimentary Blankets”. Guess what how much is that on my bill $420.00, funny that whoever prepared this calculation doesn’t know multiplication because if you’ll see their bill, it’s 14 x $15.00 which is supposed to be $210.00. My complain was also filed to Better Business Bureau since no actions is being done on my dispute. For the past 6 months, they haven’t responded to the bureau that’s why their accreditation was revoked. Maybe I’m not the only complainant with the same issue. So for other people out there who are planning to deal with a moving company, may this story serve as an example that is very cautious in dealing with moving companies especially North York Moving and Storage.

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