Doctor Rooter installed a 12’trough catch basin in my driveway on August 5, 2014. This was done to stop water from flooding into my garage during rain storms and snow melts. I was assured that the grate covering the trough would be easily removable in order to clear out leaves in the fall. However, when fall arrived, I discovered that the grate was not removable. The trough became packed with leaves which impaired the drainage of water. During the winter, the grate covering the trough broke. Oleg from Doctor Rooter promised to replace the grate cover with a new one which could be removed in order to keep the catch basin clear of leaves.
Oleg made many appointments with me to come and do the repairs, but time and again he did not show up.
The day after I posted this review, Doctor Rooter arrived at my home to install a new removable grate and clear out all of the leaves from the catch basin. I am relieved that the problems with the catch basin have finally been resolved.