I am disgusted with the service I've received from Bud's Spas and Pools and would strongly urge anyone I know to not use this company. I sought their services to open my hot tub in a house we have recently moved into. The technician came out, opened the tub when I wasn't home(my mistake not being there to supervise) and charged me for a few replacement parts(I have no way to verify whether they were actually installed or not). When I went to use my tub a few days later, most of the water was gone. When I followed up with Buds to see if they could at least send a technician to my house free of charge to see what the problem was, they were very defensive and refused to waive their service fee despite the tub not being used at all since they were last there and the tub was supposedly working well. I'm not at all surprised by the mass of negative reviews posted below, I will be seeking out other companies to service my hot tub in the future, as well as any future pool needs we will have.