Anonymous

Exceptionally pleasant employees who delayed the start of the job for an hour to accommodate the fact that I had foolishly double booked with the piano tuner. They then did an efficient and competent job, and advised on the cleaning of other furnishings, referring out work (wool area rugs) where they feel they cannot provide the optimum result.

We received excellent advice in terms of the insert which was suitable for our room and the existing opening; and Alan sent two sets of logs for us to try in the second fireplace, so that we could see which model we liked better. The installers were very professional (even pointing out an issue with our gas furnace) but also very pleasant, and completed a big job efficiently and with no mess. We are very happy with the result in both rooms.