Reviews

9/10

Everything about this company is professional. The product is solid and we're enjoying our screen door. It works well and disappears completely! It's easy to use and looks great. From start to finish the customer service experience with Phantom was excellent. They have very good communication. The initial consultation was quick and easy and only took a few minutes. Payment was easy using their iPad. Mike, the installer, was amazing, efficient, and personable. His detailed demonstration about how to use and maintain the door system was the highlight of my day and very welcomed. The only minor complaint I have about Phantom Screens is that when we booked and confirmed via phone our 3 hour install window during which the company would arrive to install the door, the time window came and went without anyone showing up. I called Phantom Screens and was told that my window was to start 1 hour later than I had previously been told it would end! When I referenced an email confirmation number for the original time window, the representative on the phone told me that, yes, that HAD been my original window but that she could see in the system that another representative had CHANGED the installation window the day after my confirmation email had been sent. I did not, however, ask for a change nor was I told about this change! At any rate, the person on the phone I was dealing with apologized, got the installer on the phone to get an updated ETA, gave me a 15 minute window in the next hour, and the installation went ahead smoothly. Overall, I highly recommend Phantom Screens. There might be a cheaper product out there, but you know you're getting good quality and excellent customer service with THIS company.

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Company Response

Thank you James!

10/10

I called JSN to fix my Samsung dishwasher that was displaying an error code a few months after its warranty ended. Based on reviews from this site, JSN stood out as a safe bet. Sam didn't disappoint; in fact, he was fantastic. He promptly returned my call (on a Saturday), set up an appointment for the very next day (a Sunday evening which was VERY convenient and accommodating) and despite a howling snow storm and a rather important football game that I'm sure many of Sam's competitors were busy watching, he arrived within the time window he had promised. He was very polite and professional, wearing "booties" to keep our floors clean. Working efficiently in a fairly tight and uncomfortable place, Sam was persistent despite a rather temperamental machine. He fixed the problem, explained the issue and promised to return promptly if the issue repeated itself. The day after he fixed the dishwasher he sent a follow up email thanking me for my business and a few days after his service he called to follow up and make sure the dishwasher was working the way I wanted. Sam definitely cares about his clients and demonstrates excellent customer service skills. If you're looking for prompt, professional, and affordable service, look no further than JSN. Sam certifies his work for 30 days, communicates quickly and clearly, answers all questions, and performs work in which I have complete confidence.

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Company Response

Thank you James for taking the time to write the Review. It Was a Pleasure Fixing your Machine. We Appreciate your business very much. looking forward to serving you in the future. Best Regards, Sam