I couldn't wait to use a vacuum that was so expensive and that I thought it actually work well. First, the carpet cleaning attachment wouldn't work. Then, realized that it was really more of a child's toy vacuum, in that it had to be emptied every time you used it-not a great feature! mailed the defective part to Dyson Canada WHO RETURNED IT TO ME BUT IT WAS LOST IN THE MAIL AND THEY COULDN'T TRACK IT AND DID NOT OFFER TO REPLACE IT. Terrible vaccuum. terrible, rude service

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Company Response

Hi Laura,

We are sorry to hear about your experience and with the service you have received. We would like to locate your account and investigate what has happened.

Please email and we will be in touch.

Kind Regards,

Dyson Canada Customer Service