Reviews

0/10

Homestars, please delete this review from Your website. I could not find a delete button - it would only let me edit the existing review. I no longer wish to have a review for Pratt Homes

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8/10

I purchased a furnace in December of 2014. The installers were clean and professional and did a good job. I did have an issue with the billing but that was eventually resolved to my satisfaction.

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Company Response

I'm very sorry to hear about this experience and would like to learn more in order to assist. Please contact me with more information at rmassingham@reliancecomfort.com. Thank you. ~ Rich

7/10

Hired them for windows/doors/garage doors. Price was reasonable and they did a good job on the installation. Overall, I'm pleased with the product. However, the post install service can be improved. A couple of things arrived with missing/defective pieces, or were not what I ordered (an understandable issue given the size of the project). The problem is that I have been waiting for 6 weeks for them to come back to correct these problems. I have been assured that the items/parts are on order, but given the minor nature of the outstanding items I find 6 weeks a little excessive. Especially since I paid in full on the date of the install. If the outstanding issues had been corrected in a timely manner I would have given them a 10. Invoice # 95970

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