Reviews


First Review

2/10

The Owner didn’t supervise the job during or after and when major concerns were pointed out like an entire electrical box missed for the kitchen phone, electrical boxes cut too big and small and no clean up and list screws and parts to reattach stainless steel kitchen garbage no concern at all. Speaks rudely to women and doesn’t try to resolve. Promises stuff asked and doesn’t deliver we waited 2weeks+ and no resolution. Service is more important than product and price which can be had anywhere. Does not honour his word and is a rude and angry man when towards woman when he doesn’t get his way. His crew were like a bowling ball in a china shop and did a lot of damage that required hundreds of dollars to fix in repair and time and other people to be called in and paid to fix there poor work. In the end the sloppy install was not to our liking and the owner didn’t not honour his word to fix or complete the job In the end my wife was very unhappy ☹️

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2/10

We spoke to 8x people 4x people and 4x complaints no follow up and follow through or processs, pricing is made up and no two sales agents could duplicate price

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Company Response

Dear Miles, Thornhill, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

10/10

We dealt with Sham at Alfred Smith's and had the most amazing experience from start to finish. He was very prompt with replying to our initial request. We had our kitchen chairs repainted and they look brand new. He arranged to pick them up and drop them off and both were done very promptly in such a short period of time with a great deal of professionalism. We will be using him again to refinish our wood table. All in all it was a great experience from start to finish.

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