Adam

Called Jimmy at On Time HVAC after breakdown of 16 year old furnace. Got prompt response. Jimmy arrived promptly. He did thorough check of furnace. We decided to replace with a new nit rather than repair. Team of 2 returned the next day. They did exactly what they promised. No hidden fees. Professional. Trustworthy. We would highly recommend. (Adam Okhai, Woodbridge, ON)

As part of a kitchen rebuild and renovation, we needed a skilled, licensed electrician to run new heavy-duty cables for a wall oven-and microwave combo, plus new cabling for a built-in fridge. Unfortunately, the basement is completely finished making the job that much harder. I contacted 24/7 Electrical Service. Mo called back promptly and took the time and trouble to study the existing layout as well as plans for the proposed future installations. He patiently explained what he would do, took time to ensure we understood, and noted what is best for safety and regulatory reasons. Mo, a well-mannered, educated man, came on the day he said he would. He and his co-worker Hussein worked hard all day. Then, Mo even returned the next day to PERFECT his work, to double, even triple check everything. Remarkable. Mo is diligent in every aspect of his profession. This is a skilled team, trustworthy for any job they say they can do. They left the house neat and even patched up the ceilings. Mo is most honest. Although his quote was initially a touch higher than other quotes, we felt he was the most realistic about the tasks involved. In the end, given the amount of extra work he did, we had a great deal. This is a straight forward, no-nonsense man. There was much extra work involved, yet he did not breathe one word of complaint. He stuck to his quote : with him, there are no tricks or small print in the quote. No one should worry about Mos quote being incorrect : he is well-worth every centand more. We can vouch for the reliability, quality and excellence of Mos work, and especially his integrity. We wholeheartedly recommend Mo and 24/7 very highly.

I called Noman for Spring 2021 opening. He texted his reply promptly. He and his partner arrived at the date-time they had promised. They also called or texted one day and again an hour before arrival. Noman and his partner were attending this home for the first time. They did a thorough evaluation of the installation, checked each sprinkler head and made sure all working. I found the Spring opening more expensive than I had expected, and more than that paid another company previous years. Possibly more work was involved. I found their evaluation of the system, and their suggestions were on-point and extremely honest. I really appreciated that. I have absolutely no hesitation in recommending this firm and this team.

I have been a customer of Lawn Savers Plant Care for several years and have never had any problem with them.... until now. For the 2020 season, I contracted with Lawn Savers for its basic program which included visits as detailed in their contract. During the season, I agreed to Lawn Savers' recommendation that I upgrade to a more comprehensive package and get several additional applications. I upgraded and in all made three payments online. Due possibly to personnel or other problem, only some of the applications paid for took place. I exchanged mail and calls with LAwn savers and all agreed on the matter and I awaited a refund for overpayment of about $400. I spoke with a pleasant and helpful person who was about to leave and she referred the matter to Marc. I did not expect I would have to start all over again, but I did, explaining the situation to Marc. We went over the visits that SHOULD have taken place, and we agreed with the calculation of missing visits and the three payments I had made. Each time I spoke with Marc , he said he would call back. I last spoke with their Marc in early Dec., he again agreed the payments made and the deficiency in visits. ALL THIS IS SHOWN IN THEIR OWN RECORDS: NONE of the facts are in dispute. Marc says he wd have accntg would look after crediting the overpayment. I am astonished that such a simple matter can absorb so much of my time. Even after several telephone conversations , numerous emails, and back up documentation I have sent, Lawn Savers have still not corrected the error. Marc, an otherwise pleasant fellow, promises to return calls, but just does not. Such an abuse of the time of a long-time customer who collected and supplied back up documents, proof of payments, and wasted time chasing for resolution of a simple matter. I have never had any problem with this company before. The cost here is not just money--- by far the much greater cost is my time expended on chasing what is a very simple matter. LAwn Savers can EASILY check their records ---AGAIN-- and do the right thing. UPDATE on Feb 2, 2021: A representative Kyle responded that I should contact him. The company already had full details; nevertheless I wrote sending full details, and all proof possibly needed. LawnSavers has yet to acknowledge receipt of email, let alone resolve.

Our A/C went dead in the middle of a brutal heat wave. I first called another firm here and spoke with them July 4, 2020 who said they would call back. I called them 2 more times and left messages but no show. I do not know how this other firm got positive ratings here. I lost a valuable three days before finding SAM of Climax Air. On July 6 I called SAM who was was booked solid. Explained our family exigency, that A/C now rather critical. Sam said he would try. To our great relief Sam did call back and arrived promptly. Sam is professional in every way. He checked everything and diagnosed the problem and repaired the unit. I am impressed with SAM’s manners and his honesty. Sam is now the only person I call in future to repair or replace the system. Sam also gave sound and useful advice that made much sense. Thank you , Sam ! Adam , Woodbridge, ON Sam is VERY professional in every way. He came in, checked out the outside unit and then checked the furnace room. He was able to diagnose the problem and fortunately he was able to carry out the repairs on that visit in a time and cost-effective manner. I am very impressed with SAM’s manners, and Sam’s honesty. THIS is the first and only person whom I shall call in future, especially when I am ready to replace the whole system. Sam also advised me on possible governmental energy rebate programs, gave great answers to my questions, and his advice to me made much sense. Thank you , Sam ! Adam ,Woodbridge ON