Hired Euroshine for a 'move-in' cleaning service of my new house. I was quoted it would take approximately 2.5/3 hrs for 2 people for a 2-story 4 bedroom, 2.5 bathroom house. While I'm sure they did their best, we weren't overly impressed. Many areas throughout the house such as: window sills, floors, windows, kitchen counters/cupboards and the only appliance requiring cleaning (refrigerator) didn't appear to have been cleaned well if at all. At least not to our standard. The house was completely vacant and I emphasized that the floors and windows should be prioritized yet dust was found in a lot of corners, stairs and many windows had very visible smears/streaks as though a dirty rag had been used. Lastly, email communication with Krisi would often lapse many days due to being "very busy" and/or on vacation. Won't be using them again.
- Company Response
We take criticism constructively and appreciate all clients' feedback. We managed to book a spot for Savannah a month in advance during our busiest time of the year, and e-mailed her back 2 weeks in advance to confirm the time. While we received a different impression from our conversation with Savannah after the cleaning, our 100% customer service guarantee program guarantees that we can return for touch-ups and finishes should a customer be dissatisfied. Unfortunately, Savannah never asked to have us back. It is always pleasant to know that some customers hire contractors in order to save time for writing terrible reviews afterwords, a month after the service..