I did my homework, got 2 quotes and used Homestars to help choose this company. I got a beautiful plan for our yard re-do and was impressed with what I saw. I know that the weather last summer was bad, but our estimated start date was pushed over 5 weeks back and the work stretched out from August until October, due to snow, and was finally finished in May this year. When work was underway, there was VERY poor communication between the guys who were working on the site and whoever was running the show. I don't believe the work crew had the plans as I had to draw out the retaining wall shapes and twice requested the shape of the large bed be fixed. My hubby and I changed it after the crew left. It seemed they were short staffed and using people who had little experience. The retaining wall was built right over a very visible irrigation sprinkler, the sod was poorly laid and uneven, our weeping tile was partially pulled out and we ended up trenching and replacing it ourselves (was told we didn't need it but our lower yard started draining onto our pathway right away) Had to show one guy that the sod roller needed to be filled with water in order to properly fix the sod down - our irrigation systems were damaged. HOWEVER Alec did fix it for no extra costs and put in a good drip system. We only had to dig out 3 sprinkler heads that had been covered over with sod by his crew- ha. The crew rarely ever cleaned up after themselves and one afternoon we spent at least one hour shovelling off and spraying the sidewalk behind our home as it was covered in a lot of sod and dirt and VERY MESSY - neighbours walking by were complaining. Visited 2 times by by-law officers due to complaints. I know Susanna and Alex were apologetic and when Alex was there things went MUCH smoother. However, I can not recommend this company because most times Alex wasn't supervising and it was really frustrating to go through the whole process. We called it quits with our plan before it was complete. They charged us about $6800 instead of the $10 grand of our original plan. My spouse and I completed the garden beds ourselves.
- Approximate cost of services:
- $6,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Tessa, Thank you for letting us know. We appreciate this kind of feed-back. We struggled with labour shortages and weather last year, and try as we may we couldnt make that up to you. I am sorry that we let you down. Please know that this year, we dont leave people on site by themselves. So Jobs like yours help us make improvements. Thank you for letting us repair the irrigation, and I do hope that by reducing the bill we were able to make a bit of difference. Have a great summer!