I apologize in the delay in getting this sent off to you and thanking you and your crew for a wonderful job that I hope I will never have to worry about again.
Just to recap the roofing scenario that I had for you:
? My 3 storey home is no more than 7-8 years old, and I noticed water marks on the 2nd floor master bedroom ceiling before we even purchased the home. Made note of it to the PDI inspector before and after the purchase, supposedly it was fixed.
? During the warranty period, after every winter when the snow would begin to melt it would leak into the house/ice dam build up and thawing and they came and “caulked” the problem outside every time I called and complained.
? I had a Tarion rep and the owner of the builder/Corey Libfeld from Conservatory Group sit in my kitchen and explain to me that Tarion’s bylaws clearly state that that ice dam build up is considered normal and professional removal would be required. I explained to them that IKO/builders shingle manufacturer, clearly state that the warranty would be null and void if any attempt at ice removal would happen. Neither one of them had an answer and my warranty period passed and no one helped me, not the builder, not Tarion, not my municipality or their inspectors. That is until I spoke to my friend Damon/Holmes and he recommended that I call and speak to you.
? We spoke and I emailed you pics of the problem area and we came up with a game plan. We found out that the builder does not have enough attic insulation installed, the soffit vents are completely plugged, the 3rd floor attic soffits are plugged, roof vents installed in the wrong spots-too low, open valleys instead of closed valleys, no “caulking”, no felt paper let alone ice and water shield/preferable installed anywhere and a few other things that escape me right now.
? Your guys showed up on time and got the job done right the first time. They took apart the problem section at an extremely dangerous pitch I might add and got everything done along with a few other items that were not initially recognized and decided to go with.
? They were prompt, clean, and courteous and cleaned up the jobsite afterwards. I still haven’t found one single nail on my property anywhere to this day.
I really don’t know what to say but my family and I sincerely appreciate would you did for us. To this day, I don’t know if anyone else would have cared to help me as much as you did and words cannot begin to express my gratitude.
Please feel free to use this thank you letter in any way that you see fit as a customer’s recommendation and reference.