Reviews

10/10

We had a very good experience at Carpet Superstores in Edmonton Northwest. Brent was our salesman, and suggested several things based on our needs. Even more impressive was how they met our needs on install time. Our decision to put new carpet in our new house we purchased was very (very) last minute, and the only time we had available to do the install was the day after possession, with measuring the evening before. With the < 1 week notice they were able to accommodate our schedule without issue, thanks!

Approximate cost of services:
$3,000.00
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10/10

I had a bearing go bad in my Carrier furnace's inducer motor. A quick google for the specific part number + Edmonton resulted in finding Aire Serv offering parts and/or service. I called and talked to them, and then went down to pickup the parts. I received several useful tips on how to do the repair myself, without being pressured into having their service truck come out. If I ever need a truck to be rolled to repair something I can't handle, I will call them first!

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the review Craig. Glad the repair worked out for you. We'll be happy to help you out again if needed.

10/10

Was referred to Reliance (Edmonton) from a previous customer, and I had at least as good an experience as they did! The install was scheduled 36 hours from when we agreed to the terms. Three installers showed up when they said they would, and were very friendly. Aaron, Mark I, and Drew are welcome back anytime (though I likely won't need to see them for many years to come, since the install went great). Installed was a Lennox SLP98V, XC17, icomfort Wi-Fi, HC16, Pulse humidifier, and water transfer pump. Total time they were here was 6 hours - during which they never slacked off, and did a better job than I could have asked. If there is one thing that I appreciate highly it's polite, efficient, friendly customer service - the six individuals I've spoken with at Reliance (Edmonton) have fit that bill, and I have many friends references confirming the same. Don't hesitate, phone Reliance Edmonton, you won't regret it.

Approximate cost of services:
$10,890.00
What could this company do to improve their services?
In this social day and age, I would recommend having an online photo/video review from previous customers on their website - where someone like myself could take images/videos of their work to review exactly what they do, how they do it, and what it will look like... I would certainly be willing to contribute for the excellent job they did!
Any advice to offer fellow homeowners facing a similar project?
Do your homework and read reviews (like this) from all companies in your area. Also consult all your family/friends/etc for their experiences. Some companies might charge you less or more depending on a variety of factors, but you always get what you pay for, and if some deal is a VERY good deal, there is likely a reason for it.
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Company Response

Hi Craig,

Thank you very much for taking the time to give us a great review. It's refreshing to know that you received at least as good as an experience as the previous client who referred us. Aaron, Mark I, and Drew are happy to hear from you and are very satisfied that you were looked after properly.