David Atkins from Kanata

My 16 year old automatic washer developed an extreme noise on spin cycle and failed to properly spin water from a medium load of towels. I had to break the load into two small portions to get the machine to spin at all. This was on a Sunday evening. Using the internet I checked out local appliance repair companies and came upon Capital Appliance Repair, left a message by phone and on their web site (which triggered a $25.00 cost reduction on any work) and called them Monday morning. They were able to schedule a technician for that afternoon. Vassilie (sp?) was able to diagnose the problem in a few minutes and showed me with his cell phone pictures that my washer transmission was failing badly. He rightly said it was probably better not to invest the equivalent price of a new machine in repairs of my existing washer (although I felt it made a nice aesthetic match to the 16 year old dryer which still worked well). Based on his expert opinion I purchased today (Tuesday) a replacement washer of the same brand to be delivered this Friday. I am very happy to have had this repair company come so quickly and give a solid recommendation following its fast diagnostic work which has allowed me to schedule new replacement washer the same week.

I experience a home gas furnace stoppage early Tuesday morning and called my Maintenance Protection Plan contractor Reliance's customer care line at 4:00 a.m. on Tuesday January 7, 2020. From the initial contact with the Call Centre rep to the ultimate repair later that day I want to express my appreciation for an excellent service experience. The initial on call service technician Dave arrived on time and successfully troubleshooted the issue as a failed pressure sensor switch which completely shut the furnace down. He was able to make an initial repair to get the furnace working and noted that he would immediately order a new part. The new part arrived at our door within two hours and by 4:00 p.m. the second service technician Joe took just a few minutes to install the new part (s). The service techs did a great job fully explaining everything as well as completing the work the same day of my call. There was no cost to me as I had their Maintenance Protection Plan. Sincerely Dave Atkins P.Eng.

AC technician Sean Gervais provided excellent timely (2 hours early) maintenance to our 22 year old AC compressor recommending a new eligible replacement motor. Very pleased with his professionalism and advice. We have been on the Annual Maintenance and Protection Plan with Holmes for more than 30 years and have been very satisfied with their service.