Anytime I walk in the mall at the OC I am attracted to BENIX & CO. The great display at the front of the store and the fact that I am a mother of three that cooks quite often, draws me to the kitchen supplies. But recently I am not so compelled to return to the store. My daughter purchased a SPIRAL TIVOLI 26CM frying pan as a gift for me. On first use the glass lid exploded. I was able to exchange it with no problems. 2 months later the handle fell off. When I went to the store I was told that there was no warranty on teflon. GREAT. Now I am stuck with a frying pan which is of no use to me. I have tried to email BENIX & CO and the address has failed. I tried to contact spiral but there is not a listing. How convenient. I guess the old story hold true, you can't judge a book by its cover. I would like to send a follow up review stating that the company appreciates its consumers. I do not think that I will return to the store.