An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Hi Dan, I recently had close to $40,000 of renovations done by the Home Improvement People on a house I purchased in Richmond Hill. I wanted to take a few minutes to let know the terrific job done by your team! My wife and I are delighted with our new bathrooms and wanted to thank the Home Improvement People for the very high quality of work completed in budget and on time. We sourced quotes from 4 of your competitors and were impressed with the reviews the Home Improvement People had received on Home Stars and with Eli. Eli did a thorough job walking us through the process and providing an accurate quote. He was always available to answer any questions and offer support which we appreciated. Haydee was also very prompt and professional in all our dealings. She took time to answer questions and supported the process in terms of billings and paperwork very accurately. Mien, Seth, Shen and the team on the ground were exemplary. This is my third house and I've done reno's before and I can say I've not met a team as competent, professional and courteous as them. Mien was very detail oriented and always took the time answer my questions thoroughly and explain what he was doing. He offered excellent suggestions including on design choices my wife made and on finishes. The team finished the work on time without rushing and we're thrilled with the final results. You have an excellent team and I will be posting a review on Home Stars shortly. We will also be recommending the Home Improvement People to friends and family. I'm in the software business and know it’s not easy to institutionalize best practices, knowledge, good process and attitudes in ways that scale. My congratulations to you on the work your company does and the success that's flowed from it. Syed Q.
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