Mike from Boynton Beach

BUYER BEWARE! We contracted with them to resurface the pool, replace the tile, replace the glass block in the hot tub waterfall and clean and seal the pavers on the deck around the pool. They stated that they could get everything done in ten days weather permitting. Everything started out well enough. There was a marble sill on the top of the glass block the Pat (the owner) stated he would replace with granite and it would look better. There was also a discussion about adding a rail into the pool at the step to aid in access when entering and exiting the pool. Pat gave us a price that we agreed to and they began the work. They drained the pool, put the new tile on top of the old tile and resurfaced the pool. We asked that when you seal the paver can it be slightly darker. Pat put water on the pavers and showed us that they darkened up when wet. He said when it's sealed it would look like that and we agreed. This is where is started to go bad. They acid washed the pavers and they lightened up a lot but it was still dirty and stained in many places. They sent someone out to seal the pavers and before they began I stated to them that even though it was acid washed they had missed many areas and it was not clean. I asked if they could clean it correctly before they sealed it. I really did not want sealer on top of dirt. The worker called Pat who immediately jumped my behind. He was very rude and hostile. I was pretty upset by the way he spoke to me so I called the office to try to speak to someone and the person I spoke to was even more rude and hostile. She stated to me that Pat was her husband and she was going to put a lein on my house. I was shocked! They did say that they came out later and sealed the pavers. At this point the pavers were bleached out and we were unable to tell any difference. During the entire process they nickel and dimed me every step of the way. "We need a "draw" to proceed". Again, this came as a surprise. I gave them a substantial deposit and expected to pay the balance when completed. They collected a "draw" each time they completed a part of the job. Did they do a good job on the pool. I would have to say yes. When it came to completing the job at the end (with a minimal balance) is where they did a very poor work and gave me LOTS of attitude when I asked them (very nicely) to do a good job. Yes, we paid them what the balance they asked for and then had to contract someone else to redo the work that they did a very poor job on. Do NOT do business with these folks. They started out good and at the end did very poor work and got an severe attitude when I asked them to do it correctly. Sadly, I do wish the experience had been better. I would NOT recommend this company.