We were referred to Ancon Electric through a friend and hired Andy to do some re-wiring and install some custom-made lighting at our house. The service was fast, friendly and reliable! Would definitely hire again.
We called DrainWorks to come and install a new faucet in the kitchen, and fix a stuck knob in the shower. A plumber came and was nice enough, but quoted the job at close to $1000 which we thought was outrageous! We sent him away but were still stuck with $69 + HST fee just for him to come in. Later we found that by checking the knob in the shower, he had actually twisted too hard and broken it completely. When we called DrainWorks to complain, they refused to shoulder any blame, initially claiming that we were wrong, and then telling us it was our fault for not watching the plumber the entire time he was in the bathroom-- and refused to refund us any of the charge. We called another plumber who completed the job very quickly for $230. We will never use DrainWorks again-- outrageously expensive and lacking in basic customer service.
Cia, you called us on behalf of the home owner to assess a broken shower control; this was obviously broken before you called us, hence the need for the call. You agreed to pay $69+hst for a visual assessment ONLY of this broken control; so it is puzzling to read that you felt you were “still stuck” paying the $69 fee, since it was understood upfront that you would be paying it regardless, and it was in no way a surprise fee. As a result of the visual assessment, we provided a quote to address the broken shower control for $319+hst, minus the assessment fee (not the $1000 quote you claim). The home owner declined proceeding with our quote saying he would “attempt to fix it himself”. We received a call a few days later from the owner, advising that the shower control was broken and that we were now responsible to repair it at no charge, despite us never having touched it, never having taken any tools off of our truck, and the owner never going ahead with our quote. We reminded the home owner of these facts. Our recommendation proved to be the correct solution, as the other company did the proposed repair at roughly the same price, which is why it is also puzzling to read that you believe DrainWorks to be “outrageously expensive” when our quote was a mere $20 off from the one you proceeded with. Our signed invoice and documentation regarding this visual assessment and quote that followed, backs up the facts that we have stated above. Looking at our 1200+ reviews here, it is evident that DrainWorks, always provides service with the utmost transparency and integrity, day in, and day out.
