The good - Anna in Customer Service was great to deal with, and Johan's estimate was right on the money - we did in fact need two trucks. The team worked tirelessly from very early to late (almost 12 hours all in), and were friendly and polite. The bad - Johan called me the night before to talk about the logistics of the two trucks, and having been packing and prepping I was not really in the headspace for that - if he felt I needed to be updated, I would have preferred he call with a recommendation versus working through it with me over the phone. The ugly - nothing too major, really. A few dings here and there, heavy boxes on top of boxes marked "Fragile", labelled boxes out of place, some random missing parts - pretty standard. My biggest issue was that the team carried everything on their back, but there were some storage boxes that should not have been carried that way and I found some items had fallen out. Did I find them all? Overall, a far superior experience to our last move with one of the big names, so I would definitely recommend them. PS - they seemed to enjoy the Swiss Chalet lunch as a change from pizza!
- Company Response
Hi Grant Thank you so much for taking the time to share your thoughts about your experience with us.
We were not aware that our phone call the evening before your move was harassing to you, and we apologize for that.
Our aim was to avoid incurring parking tickets in the morning, due to limited parking in front of your home, and two trucks. Johan cares about his customers and also respects their opinions - once he had figured out a plan he wanted to run it past you so he could instruct the drivers in the morning.
All was done out of consideration for you, your needs, and your costs etc.
We are grateful for your recommendation, your business, and you. All the best.