We are sorry that your experience was so poor with our operator, Dawson.
The agreement is very clear of what is covered by our extensive warranty, in fact, there is an area on the contract that you initialed to indicate that you had read our warranty guidelines.
We understand that you were not happy and we offered to come back and complete whatever touch ups you requested. I believe that is reasonable that all contractors should be able to rectify any mistakes and it is a common viewpoint in common law as well.
We understand that you hired another company to complete our work and we are sorry you chose to do so. I know if I were unhappy with my Ford dealership and sent my warranty work to be completed by GM, Ford would not cover my warranty costs. They would have asked to complete the work themselves. I think our position is a reasonable one, we are sorry that you do not feel it is reasonable.
The warning that was posted on Home stars was about a student operator not following the proper procedure to get a client to post on their site.
We have been in business since 1981 and have one of the longest warranties in the business. We have a group of incredibly hard working student that paint over 10,000 homes across Canada annually. We are sorry that you did not allow us to complete your paint job to save you money and allow us to finish our work. We are far from perfect and our students really care about doing quality work. We think our record of performance and 1000's of clients reflect this accurately.
Our sincerest apologies